A one-page snippet of the account creation process. This is a one page of a 8 pages of related processes for all possible modifications to a user account (outside of access provisioning).
The table of contents of the Onboarding Manual for new staff that enabled us to train new employees in our core processes in an hour and provide them with a hard-copy to save on knowledge-base searching during the stress of calls.
A one-page snippet of the onboarding manual to show an example of the contents.